Refunds

REFUND POLICY

Last updated: 10 October 2026

This Refund Policy applies to purchases of PrimeSite AI products and services.

PrimeSite AI operates within the business structure of:

Sell More With Video LTD
Company Number: 17471363
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

and

Prime Web Consulting LLC
United States of America

Depending on the particular product, checkout or transaction, either Sell More With Video LTD or Prime Web Consulting LLC may be the seller and/or payment recipient.

The relevant entity may be identified at checkout, on your payment record, receipt or invoice.

1. DIGITAL SERVICES

PrimeSite AI provides software access, digital services, AI-powered functionality, website-related services and digital usage allowances.

Some services and digital resources become available immediately following successful payment.

2. CHANGE-OF-MIND REQUESTS

Because PrimeSite AI provides digital services and resources that may be activated, generated or consumed immediately, a refund is not automatically available solely because a customer changes their mind after using or consuming the purchased service.

However, nothing in this Refund Policy limits any cancellation, refund or consumer rights that are mandatory under applicable law.

3. TECHNICAL PROBLEMS

If you cannot use a purchased service because of a verified technical problem attributable to PrimeSite AI, please contact us.

We will first attempt to resolve the problem within a reasonable period.

Where the purchased service cannot be supplied as agreed, an appropriate remedy, which may include a refund where required by law, will be provided.

4. AI CREDITS AND CONSUMED RESOURCES

AI credits, image generations, searches and other metered resources that have already been consumed are generally non-refundable, except where applicable law requires otherwise.

Purchased but unused resources may be reviewed according to the circumstances of the request and applicable law.

5. DUPLICATE OR INCORRECT PAYMENTS

If you have been charged more than once for the same transaction or believe an incorrect amount was charged, contact us promptly.

Verified duplicate or erroneous charges will be corrected or refunded as appropriate.

6. SUBSCRIPTIONS

Where PrimeSite AI offers recurring subscriptions, cancellation stops future renewals in accordance with the applicable subscription terms.

Cancellation does not automatically result in a refund for a service period that has already begun or been supplied, except where applicable law provides otherwise.

7. REFUND REQUESTS

To request a refund or report a billing issue, contact:

info@sellmorewithvideo.uk

Please provide:

- the email address associated with your PrimeSite AI account;
- your order, invoice or transaction reference where available;
- the date and amount of the transaction;
- a short explanation of the reason for the request.

Providing this information helps us locate and review the transaction.

8. REFUND METHOD

Where a refund is approved, it will normally be returned to the original payment method.

The time required for the refunded amount to appear may depend on the payment processor, card issuer, bank or other financial institution.

9. CONTRACTING ENTITY

Refunds are administered in relation to the entity responsible for the relevant transaction.

Where the transaction was made with Sell More With Video LTD, Sell More With Video LTD will be the relevant contracting entity.

Where the transaction was made with Prime Web Consulting LLC, Prime Web Consulting LLC will be the relevant contracting entity.

10. CHARGEBACKS

We encourage customers to contact us first if they believe a billing error has occurred so that we can investigate and, where appropriate, resolve the matter promptly.

Nothing in this section restricts rights you may have through your payment provider or under applicable law.

11. STATUTORY AND CONSUMER RIGHTS

Nothing in this Refund Policy excludes, restricts or overrides statutory rights, consumer protections, cancellation rights, remedies for defective digital services or other rights that cannot legally be waived.

Where applicable law grants you rights that are more favourable than this Policy, those mandatory rights will apply.

12. CONTACT

Sell More With Video LTD
71–75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Email: info@sellmorewithvideo.uk